Cancellation & Refund Policy

We want every set to leave you happy. Here is how rescheduling, cancellations and fixes work.

Rescheduling and cancelling

If you need to change or cancel your appointment, please message us on WhatsApp as early as you can so we can offer the slot to another client.

If you are running late, let us know. We will do our best to fit you in, but we may need to shorten or reschedule the service so we do not delay the next client.

Payments

This website does not take payments. Payment for services is made at the studio. If we ever ask for an advance to hold a slot, we will explain the terms in the chat before you pay.

If something is not right

If you are not happy with your set, or a nail lifts or breaks soon after your visit, message us on WhatsApp with a photo as soon as possible. We will look at it and, where appropriate, offer to fix it.

We cannot cover damage caused by accidents, using nails as tools, picking or peeling, or not following aftercare advice.

Refunds

Because services are hands-on and completed in front of you, we generally fix issues rather than refund. Refunds, if any, are decided case by case.

Academy courses

Cancellation and refund terms for courses are shared with you before you enrol.